At Revida Labs, we want to ensure we answer any and all questions you have about your purchase of our CBD products.  Below are frequently asked questions that we hope will guide you.  If you don’t see an answer to your question, please feel free to contact our Customer Support team with any additional questions or concerns you might have.  Or feel free to call us at (855) 473-8432.

Ordering & Shipping

Do you ship out of state?
Yes!  We legally ship to all 50 states. The United States Farm Bill of 2014 classified industrial hemp as containing less than 0.3% THC. Under Section 7606 of the 2014 Farm Bill, Congress permits the growth and cultivation of industrial hemp under state sponsored departments of agriculture. The products sold by Revida Labs are all grown compliant with this Farm Bill and 3rd party tested to ensure they meet these standards, allowing them to be legally shipped anywhere in the United States.
When will I know if my order has shipped?
Once your order ships from our facility, you will receive an email notification with tracking information. Orders are typically shipped within 24-48 hours during normal business days. Orders placed over the weekends or holidays will ship within 24-48 hours on the following business day.
Can you ship internationally?
We do not ship internationally at this time.
What is your standard shipping method?
All packages are shipped using the United States Postal Service. They are shipped First Class Mail if under 8 oz, Priority Mail when over 8 oz. Delivery times will depend on your location.
Why have I not received my order?
Although we strive to provide quick shipping time frames, we cannot control the package once it leaves our facility. If there is a problem with your package during transit, please contact our Customer Service team at 1-855-473-8432 or email us at [email protected]
Can I cancel my order?
Orders are typically shipped within 1 day of receiving your order. Once an order has shipped, it can not be cancelled but can be returned for a refund once you receive the package. If you wish to cancel your order, please inform us as soon as possible by emailing us at [email protected] or calling 1-855-473-8432.
What is your return/refund/exchange/replacement policy?
  • We verify the quality of our products and stand behind them 100%.  If you are dissatisfied for whatever reason, notify us within 30 days of receiving your product and ship your unopened or remaining product to us at 6700 NE 181st St. #82744, Kenmore, WA 98028. We will exchange your original purchase at the same value or issue a full refund of your purchase upon receipt of your product. When making contact, please include your name, product to be returned, and a phone number or email where you can be reached.
  • If you receive a broken or damaged item, notify us through phone or email as soon as you receive your order for a free replacement.
  • If you need to notify us of a return, please contact us here.
What are your acceptable payment methods?
We currently accept all major credit cards. Orders can also be placed over the phone by calling our Customer Service team at 1-855-473-8432.
Do I need a medical marijuana card or doctor's recommendation to purchase CBD oil?
No. CBD products derived from hemp are available in all 50 states and are legal to purchase without a medical marijuana card or a prescription. Under Section 7606 of the 2014 Farm Bill (Agricultural Act of 2014), Congress permits the growth and cultivation of industrial hemp under state sponsored departments of agriculture. All of Revida Labs products are grown compliant with this Federal Farm Bill, and legally available for sale and shipment across the United States.

About CBD Oil

What's the difference between CBD from hemp and CBD from marijuana
Hemp is a natural source of CBD. Both hemp and marijuana are from the same genus and species of plant, cannabis sativa. In order to qualify as hemp, the plant must contain less than .3% of THC, which is the psychoactive ingredient found in cannabis. This characteristic of having low THC is the single difference that best distinguishes industrial hemp from marijuana, and what makes it legal across the United States under section 7606 of the 2014 Farm Bill. Our hemp oil consists of less than .3 percent THC, while having a noteworthy concentration of CBD. This makes it excellent for medical use, without the psychotropic effects. In addition, hemp oil is comprised of a nutritious balance of linoleic acid, omega 3 and omega 6 fatty acids. These compounds are essential to helping the body achieve optimal functioning. The CBD oils we offer are best absorbed when placed under the tongue, in what is called a sublingual dose. For fastest absorption, place recommended amount under the tongue for 30-60 seconds and then swallow. Our tinctures can also be blended into a drink or a smoothie. Our CBD Softgels offer relief in an easy to swallow capsule, but can also be punctured and added to food or dropped under the tongue. Both tinctures and softgels can be taken at any time of the day and with or without food.  They may also be applied topically if so desired.
Will CBD help my condition?
Due to federal regulations, we cannot make claims about whether or not our CBD products can help with specific conditions. We do, however, urge our customers considering the use of CBD to explore the Learn section of our website, which offers valuable information on the nature of CBD, Cannabinoids, and the Endocannabinoid System, along with links to multiple studies published by the National Institute of Health (NIH). There is also a broad range of beneficial information available online that speaks to CBD oil and its many potential benefits.
How do you know how much CBD is in your products?
Our CBD oil is lab-tested as soon as it is extracted and then again by a third party lab to ensure an accurate amount of CBD. We also test for any pesticides, insecticides and other contaminants. Each batch comes with a Certificate of Analysis, which can be found under the Lab Results link at the top of our home page. Each bottle also has the amount of CBD per drop, per dropper and per bottle listed clearly on the label so you know how much CBD you are getting in each dose.
Is your CBD a whole plant extract, synthetic, or an isolate?
We use a whole plant extract that has a strong cannabinoid profile. Studies suggest that whole plant extracts, which contain a large percentage of CBD in addition to traces of the other cannabinoids found in the cannabis plant, proved far more effective than CBD-only formulas in providing relief to a broad range of conditions. CBD (Cannabidiol), is one of over 85 compounds called cannabinoids. Cannabinoids help regulate homeostasis at every level of life, from sub-cellular levels to the organism itself. While the body produces some cannabinoids on its own - which are called endocannabinoids - CBD influences the body to use its own endocannabinoids more effectively.
What are cannabinoids?
Cannabinoids are the primary chemical compounds produced by the cannabis and hemp plant. Cannabinoids influence the receptors in the the body's Endocannabinoid System (ESC), and in doing so support the body, brain, central nervous and immune systems. Of the non-psychoactive cannabinoids, Cannabidiol (CBD) is the most widely known. CBG, which stands for cannabigerol, is another non-psychoactive compound found within the cannabis sativa plant.
What other cannabinoids are in your CBD oil?
Our full-spectrum CBD oil contains high concentrations of CBD, in addition to other beneficial cannabinoids such as CBC, CBG, CBDA, and CBDV. These beneficial cannabinoids are not psychoactive and are being studied scientifically for a wide variety of health benefits. Cannabinoids work synergistically together to create what is known as the "entourage effect".
What other ingredients are in your CBD oil?
Our CBD oil has only two ingredients: 100% organic hemp seed oil and a proprietary, full spectrum CBD extract from the hemp plant. There are no other additives, preservatives, emulsifiers, or flavorings.
When does the product expire?
Without refrigeration, the product will last for 12 months. Refrigeration, although recommended ,is completely optional but will extend the shelf life of the product to 18 months.